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Chat agents
Chat on every channel your customers use, in their language.
One agent, deployed wherever your customers already are. It answers, books, sells and escalates, and it replies in the language the customer writes in, including local phrasing like "kia ora", "WOF" and "arvo".
Your business number
Customers message the number they already have saved.
Telegram
Bots and channels
The same agent and the same knowledge, on Telegram.
Direct messages
Turn product questions in your DMs into orders and bookings.
Speaks your customer's language
Local phrasing, understood naturally.
Aotearoa is multilingual. Your agent replies in whatever language the customer writes in, with no separate setup per language.
English中文हिन्दीGagana SāmoaTagalog한국어+ many more
What it handles
- Answers FAQs
- Books appointments
- Takes orders
- Captures leads
- Raises tickets
- Hands over to a person
Your business · AI assistant · online
Kia ora! Can I book a WOF for Thursday?
Kia ora! Thursday at 9:00 or 1:30, which suits you?
1:30 in the arvo thanks
Booked ✓ Thursday, 1:30 PM. I'll send you a reminder the day before.
Appointment created
Built-in tools
Tools that get things done, out of the box.
Appointment booking, lead capture and ticket creation work on day one, on chat and on voice. Fields and rules are set up for your business.
Appointment booking
Confirmed: Tue 14 · 11:30 AM
Reminder set for the day before. The customer gets: "See you Tue 14 at 11:30 AM. Reply 1 to confirm or 2 to reschedule."
Lead generation
Aroha W. · via WhatsApp · Hot
Interested in life insurance, NZ$750,000 cover, deciding this month, best called in the evening. Advisor call booked for Thursday 6 pm.
Ticket creation
#TCK-2041 · Refund not received
Created by the agent from the chat, routed to billing with order #A1043, and the customer told to expect an update within 24 hours.
Human handover
When a person should step in, they step in with full context.
Your team picks up instantly and resolves on the same channel. Once it's sorted, the agent resumes the follow-ups.
Handover packet
- Summary
- Full transcript
- Customer profile
- Next best action
Triggers you control
- Customer asks for a person
- Frustration detected
- High-value deal
- Outside policy
See a chat agent built for your business.
Tell us your channels and the questions your team answers every day. We'll show you an agent handling them.