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Your business goals
Your definition of a good result.
Home / Scenario testing
Industry-leading · automated scenario testing
We test your agent against every scenario, before your customers do.
Our test agents automatically generate every combination of customer, request, language and channel, hold real conversations with your agent, and find the problems before launch.
Personas
Angry caller · First-timer · Elderly · Price-shopper · In a hurry
Requests
Book · Reschedule · Cancel · Complain · Off-topic
Languages
English · Mandarin · Hindi · Samoan
Channels
Website · WhatsApp · Voice call
300test conversations
5 × 5 × 4 × 3, generated and run automatically
5 × 5 × 4 × 3, generated and run automatically
Checked in every single test conversation
- Correct, grounded answers
- Nothing made up
- Right tool used
- Booking actually created
- Workflow trigger fired
- Tone and language right
- Handover when it should
How it works
No one writes a script.
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Personas and test cases
Generated for every scenario.
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Test agents talk to yours
Real conversations, on chat and voice.
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Report with fixes
What broke, and exactly how to fix it.
Find, fix, re-test
Problems found and fixed before launch, and watched for after it.
- Proactive, not reactive. Our test agents find the problems, not your customers or your complaints inbox.
- Re-test on every change. Change a prompt or a workflow and re-run the whole suite, so a fix never breaks something else.
- Watched after launch. Analytics and insights keep watching live conversations and flag drift early.
Example report · clinic booking agentPre-launch run
84% before
99% after fixes
Didn't know Sunday clinic hoursAdded to knowledge base
Too formal with elderly callersTone adjusted
No callback created after "call me later"Trigger added
Reschedule failed for a same-day slotBooking rule fixed
Quoted last year's consultation feePrice list updated
No WhatsApp confirmation after a voice bookingTrigger connected
Every finding comes with the transcript that exposed it and a recommended fix.
Launch an agent you've already seen work.
Every Zayak AI deployment goes through a full scenario test before it meets a customer.